Questions, answered.

Download the Teams app and sign in with that email. Different email on your account? Enter the code from the email once in the app.

Your organization. Remove the coach from the account page; the roster and every session stay on the team, and the next coach sees it all.

From your account page, per team, by email. Access ends within the hour; no data moves.

One email that sees every team in the organization, including teams added later. Built for a catching coordinator or farm director.

Yes. They pick a team when the app opens and can switch from the menu.

Yes. The next coach picks the player from the organization's list, and their whole history comes with them.

No. Organization players are entered by the coach and never need an account.

After a team's throws come in, an email with each catcher's throws, best, and average, and a button that opens the session in the app. On or off per person from the account page.

From your account page. Each new team is $999 for its first year and ships with its own PRO100™ set.

The Teams app allows you to collect pop times for other players using the team's devices.

Per team, with unlimited players: $999 for the first year, which includes a PRO100™ set, and $749 a year after that. An organization buys as many team licenses as it needs and can add more from its account page.

As many as are on the roster. There are no player seats to buy.

Tap Add player and pick from your organization's player list, or type a new name. In the Players view, tap the QR+ button in the top right. Tokens: use this when the player already has an individual subscription and wants stats to go to both the team account and their own; the player generates a token in their Caught Stealing app and you scan it with the camera or from Photos. Manual: for players without their own subscription, enter their name and email; their stats are only available in the Teams app.

Stats for token-added players sync automatically to the player's individual account. Stats for manually added players can be shared by email from the History view or the Profile view.

Yes. In the Players view, tap the blue INVITE button. It generates a template email; once a player receives it they can buy their own individual subscription and create a token to share with the team. Sending the invite email is optional.

Tokens can be scanned with the phone camera or from an image. If the token is on the player's screen, choose the camera method in the Teams app. If it was emailed or texted, save it to Photos and choose the Photos method.

No. Caught Stealing Recruiting is not open yet. When it launches, you will sign in with the same email and password you use in the Caught Stealing app. Leave your email and we will tell you the day it opens. Get notified

Follow the start-up guide included in the device box. The User Guide in the app's Help section is another good resource.

Check your spam or junk folder. You can also resend the verification email by attempting to log in and tapping Resend on the verification prompt.

Once your device is set up, go to the tutorials in the Caught Stealing mobile app's Help section. There you can watch the "get started" instructional video. The "get started" video can also be found at caughtstealing.com. The short video details the steps needed to start collecting times with your PopTimer Pro100™.

The PopTimer Pro100™ device serial numbers can be viewed within the Caught Stealing mobile app. Download the Caught Stealing from the App Store and go to the device list. The paired device's serial number is listed in the device list. You will need a valid email address to set up your profile. After you create a profile, you can access the device list.

Every plan and price is on the Plans page. See plans

Continuous Play allows you to capture multiple pop times without needing to press START. It can be enabled/disabled at the bottom of the Session view in the OPTIONS panel.

When checked, all 3 devices (Catcher's Glove, Wrist, and Fielder's Glove) must be in range to start a session. When unchecked, a session can start without a Wrist device or a Fielder's Glove, allowing for more flexibility in capturing stats.

The system allows 4 seconds from the time the Catcher's Glove is triggered until the Wrist and Fielder's Glove events must arrive. If REQUIRE ALL DEVICES is unchecked, at least 2 events (1st catch + another) within 9 seconds are needed for a successful stat capture.

Actual displays the exact captured values for AVG MPH, POPTIME, and DISTANCE. Baseline extrapolates values to a set distance (baseball: 130′, softball: 88′).

A green dot indicates that the app is connected to a device via Bluetooth.

A red exclamation dot indicates a false trigger event (e.g., a fielder's glove catching the ball before it was thrown).

The Caught Stealing app will indicate when a new firmware version is available. Ensure your devices are at least 50% charged, within Bluetooth range, and not plugged in before updating.

The app provides audio/vibration feedback on session success/errors. This can be customized in the Settings view.

Caught Stealing offers a limited return and manufacturer warranty. Visit caughtstealing.com/returns for details.

Your devices need to charge for at least an hour. Battery meters are located within the app that will indicate your battery status. Maintaining adequate charge for your phone and devices will ensure optimal performance while using the Caught Stealing app.

A device will only appear in the list if it is charged and awake. The devices go into sleep mode when not used. Shaking the device wakes it up. In the app's Create Group view, shaking a device causes it to appear with a 'shaking' icon for easy recognition. In the app's Group List view, shaking a device in your group will cause the red indicator to turn green. Green indicates that the device is ready for a pop time session. All 3 devices must be ready before a session can start. Ensure your mobile device's Bluetooth is turned on. If the problem persists, charge the devices overnight and try again. If the problem continues after 48 hours, please contact customer service via email at info@caughtstealing.com.