You Have Questions?

FAQ’s

When you first get your devices, follow the included start-up guide that is located within the device box. Another good resource is the User Guide in the Caught Stealing mobile app’s Help section.

Once your device is set up, go to the tutorials in the Caught Stealing mobile app’s Help section. There you can watch the “get started” instructional video. The “get started” video can also be found at caughtstealing.com. The short video details the steps needed to start collecting times with your PopTimer Pro100™.

The PopTimer Pro100™ device serial numbers can be viewed within the Caught Stealing mobile app. Download the Caught Stealing from the App Store and go to the device list. The paired device’s serial number is listed in the device list. You will need a valid email address to set up your profile. After you create a profile, you can access the device list.

Caught Stealing offers a limited return and manufacturer warranty on all products.

Please visit caughtstealing.com/returns for details on Caught Stealing LLC’s Returns and Warranty policies.

Your devices need to charge for at least an hour. Battery meters are located within the app that will indicate your battery status. Maintaining adequate charge for your phone and devices will ensure optimal performance while using the Caught Stealing app.

A device will only appear in the list if it is charged and awake. The devices go into sleep mode when not used. Shaking the device wakes it up.

  • In the app’s Create Group view, shaking a device causes it to appear with a ‘shaking’ icon for easy recognition.
  • In the app’s Group List view, shaking a device in your group will cause the red indicator to turn green. Green indicates that the device is ready for a PopTime session. All 3 devices must be ready before a session can start.

Ensure your mobile device’s Bluetooth is turned on. If the problem persists, charge the devices overnight and try again. If the problem continues after 48 hours, please contact customer service via email at info@caughtstealing.com.

The PopTimer Pro100™ has the ability to capture distances inside of a single ball length. Having the ability to see exactly how far every ball travels from throw to catch, gives us the ability to calculate the average velocity of every throw. Calculations dividing the distance the ball travels by the amount of time it took to get there, gives us the average miles per hour of each throw (Avg.MPH).

Be sure to check your spam/junk email folder. Also, your verification email can be resent by attempting log in and tapping Resend on the verification prompt.